PRIVACY POLICY

This is the privacy policy for H.U.D Manager (the "Service"), an unofficial fan tool for sci-fi ship loadout planning, available at hud-manager.com and as a Windows desktop overlay app (the "Companion"). Operated by an independent developer; not affiliated with Cloud Imperium Games or Roberts Space Industries.

What we collect

• Account info (if you sign in) — when you sign in with Google, Microsoft, or Discord (SSO), we receive and store your verified email address and a display handle, linked to a user ID. We use this to provide your account, sync your data across devices, manage your subscription, and (for the operator's own email only) grant admin access. We never receive or store your SSO password.
• Subscription & license records — if you start a trial or subscribe, we store your trial/subscription status and the PayPal subscription ID, tied to your user ID, to manage your access. We do not store card details.
• Loadouts you save — ship configurations stored in Cloudflare KV (Cloudflare's key-value store, US/EU regions), linked to your user ID.
• AI Assist queries — your text questions and the AI's responses are cached for up to 24 hours to avoid duplicate API calls. Cache is keyed by query content, not by user.
• Feedback ratings — when you tap 👍 or 👎 on an AI answer, we record the rating, the question, and the response text for 90 days to improve the service.
• Anonymous analytics — Cloudflare Web Analytics records page views with no cookies, no fingerprinting, no IP storage. Disabled in the app build.
• IP address — temporarily processed by Cloudflare for rate limiting (1-hour window). Not stored long-term.

What we do NOT collect

• Your real name, mailing address, or phone number
• Payment card numbers (PayPal handles billing; we never see your card)
• The contents of your Star Citizen game files — the Companion reads your local Game.log on your own PC to show your ship/location/activity, but that log content is not transmitted to us
• Device identifiers (IDFA, AAID)
• Location data
• Contacts, photos, microphone, camera
• RSI / Cloud Imperium Games account credentials — we never ask for them

Third parties

• Cloudflare hosts the service and runs the AI inference. Cloudflare's privacy policy applies to data in transit. cloudflare.com/privacypolicy
• Google Gemini API and Groq API process AI Assist queries. Queries are sent without user identifiers. We do not store your queries with these vendors beyond the request itself.
• PayPal handles subscription billing if you purchase a paid tier. They share with us only the payment confirmation and a subscription ID, not your full card details.
• Google, Microsoft & Discord provide sign-in (SSO). When you choose to sign in, the provider shares your verified email and basic profile with us. Their respective privacy policies govern your relationship with them.
• Discord (webhook) — feedback you submit in-app is posted to a private Discord channel the operator monitors, to triage and respond.

Children

The Service is not directed at children under 13. We do not knowingly collect data from children under 13.

Your rights

• You can clear your saved loadouts at any time via the in-app "clear data" action — wipes both local storage and our KV record.
• You can request deletion of all data tied to your user ID by emailing the address below. We respond within 30 days.
• If you're in the EU/UK, you have GDPR rights (access, rectification, erasure, portability, objection). Same email applies.
• If you're in California, you have CCPA rights. Same email applies.

Data retention

• Account info (email, handle) & subscription records: kept while your account is active; deleted on request or after prolonged inactivity
• Loadouts: until you delete them, or 12 months of inactivity
• AI Assist cache: 24 hours
• Feedback records: 90 days
• Rate-limit counters: 1 hour

Security

All data in transit is encrypted via HTTPS / TLS. Cloudflare KV encrypts data at rest. We do not export, sell, or share your data with advertisers.

Changes

If we change this policy, the "last updated" date at the top changes and we'll show a notice in-app.

Contact

Privacy questions, data deletion requests, or IP rights complaints: [email protected].