SUPPORT

H.U.D MANAGER COMPANION · HELP & TROUBLESHOOTING

Solo dev here — best-effort support, usually within 24 hours. Email is the fastest path: [email protected]. The most common issues are covered below.

📖 New here? Read the full User Manual → — a step-by-step guide to every feature, from install to in-cockpit use.

Windows SmartScreen Warning

"Windows protected your PC" or "Unrecognized app" — this is normal for new independent software. H.U.D Manager is safe; it just hasn't built enough download history for Microsoft's reputation system yet.

To run the installer:

Click More info on the SmartScreen dialog.
Click Run anyway.
The installer will proceed normally.

We're working toward an EV code-signing certificate which will eliminate this warning permanently. Every release note will include this reminder until that's in place.

Overlay Invisible / Not Showing

The overlay window launches but you can't see it — the tray icon is there but nothing appears over the game.

Fix — enable Compatibility Mode:

Right-click the H.U.D Manager tray icon (system tray, bottom-right).
Click Compatibility Mode to enable it (checkbox).
The app will relaunch automatically.

This switches to software rendering, which works on GPUs that don't composite transparent windows correctly. Most common on laptops with hybrid Intel/Nvidia graphics.

Install / UAC Prompt

The installer requires administrator permission to write to Program Files. When Windows asks "Do you want to allow this app to make changes?" — click Yes. Without it the install silently fails.

If the installer appears to do nothing: right-click the setup file → Run as administrator.

Sign-In / SSO Not Working

Clicking Google, Microsoft, or Discord sign-in opens your real browser (Chrome, Edge, Firefox) — this is intentional. Complete the sign-in there and the overlay picks it up automatically.

Common issues:

Browser opens but overlay never logs in — make sure you complete the sign-in and don't close the browser tab before it redirects back.
"Access denied" or 403 error — try a different provider (Google / Microsoft / Discord all work).
Signed in on website but not in overlay — sign out and back in from inside the overlay's PILOT HUB panel.

Overlay Keeps Asking Me to Sign In

Your session persists for 60 days. If you're being asked to sign in repeatedly:

Make sure you completed the sign-in flow in your browser (didn't close it early).
Check that your system clock is correct — a wrong date can invalidate session tokens.
Try signing out fully via TOOLS → Sign out, then sign back in.

Billing & Subscription

For refund requests, cancellations, accidental charges, or anything billing-related — see the full Refund & Cancellation Policy.

Short version: cancel anytime in PayPal (Settings → Payments → Automatic payments → H.U.D Manager), or email us and we'll do it for you. 14-day money-back guarantee on any charge — no questions asked.

Something Else

Not covered above? Use the feedback button inside the app (TOOLS → Send Feedback) or email directly:

CONTACT

Support & install issues: [email protected]

Billing & refunds: [email protected]

Solo dev — best-effort, usually within 24 hours.